Refunds & Cancellations

You can cancel by messaging us on WhatsApp or calling +91 91334 55540. What happens to the 30% advance depends on how long before the pickup time you tell us:

• 24 hours or more before pickup: the full advance is refunded.
• Between 24 and 6 hours before pickup: half the advance is refunded.
• Less than 6 hours before pickup: the advance is not refunded.

If you only need to change the date, time or car, tell us as early as you can. We will move the booking instead of cancelling it wherever a car is free, and the advance carries over.

If the driver reaches the pickup point at the agreed time and you do not arrive or answer within the free waiting time (30 minutes at a normal pickup, 60 minutes at the airport), the trip counts as a no-show and the advance is not refunded.

If we have to cancel, or cannot send a car, you get the whole advance back, whenever it happens.

Refunds go back to the account or card you paid from, within 5–7 working days of the cancellation. If you ever pay more than the total we agreed, message us with your booking reference and the amount and we will return the difference on the same timeline. You are never charged Razorpay's fee; we pay it.

If a trip did not go as promised, please tell us — message or call and we will look into it and make it right. We would always rather fix a problem than lose your trust.

For any cancellation, refund or complaint, contact us on WhatsApp or call +91 91334 55540, or email info@snehagocabs.com. It is the same number you booked on.